Q. How do purchase my order on the site?
To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available? Pets Manic offers various kind of Payment Methods as shown below :-
1. Credit Card and Internet Online Banking
If you wish for credit card payment, you can choose PayPal which is famous for its secure payment gateways.Payment by credit card using PayPal is the most convenient and safest method for all online transaction.
You can also choose for Internet Online Banking which is facilitated by iPay88. iPay88 is a leading regional Payment Gateway Provider in South East Asia. It is regulated under Malaysia's Payment System Act and also PCI Data Security Standard (DSS) compliance. Their comprehensive of online payment options are :
Hong Leong Connect
PB e Bank.com
2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank Berhad
Bank Account : 512231351729
Account Name : Pets Dreamz
Once the payment had been done by you, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
Note: Your purchased products will not be delivered until we have this confirmation.Post-dated cheque is not acceptable.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancelation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR. We only accepted USD currency for International transaction.
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 5 working days subject to the availability of the stocks and the location of the stocks. It the stocks are not within our storage/location, it will takes about 3 to 4 weeks for the goods to arrive at your doorstep. PLEASE NOTE: if you need faster delivery, extra shipping cost will be occurred to you pertaining for this delivery.
For international orders, it will depends to the distance of the location. Please allow additional time for your order to get through customs. Pets Manic is not responsible for any taxes or dues that may be associated with the shipment.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sup[email protected] for us to clear your doubts.